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Thread Statistics | Show CCP posts - 14 post(s) |
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CCP Sputnik
C C P
C C P Alliance
23
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Posted - 2012.01.24 16:58:00 -
[1] - Quote
Valinar wrote:I'm receiving an error message whenever I start the client after patching, I'm unable to install client update #1, and repair.exe is unable to resolve the problem. I'm running the client on Windows 7 64bit. Do I need to download and reinstall the entire client? The details... After patching, when I start the client I get: Quote:---------------------------
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\Program Files (x86)\CCP\EVE\bin\ExeFile.exe
R6034
An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information.
After clicking OK in this dialog the application appears to start successfully and reports version "7.21.334648 (334471)". If I run repair.exe (which reports version 3.39) I get the message "Completed successfully. The EVE Online client was successfully repaired" and log: Quote:Restoring folder: "C:\Program Files (x86)\CCP\EVE"
Checksum Database: "-ChecksumDB at 'C:\\Users\\XYZ\\AppData\\Local\\CCP\\EVE\\C_PROG~2\\checksums'-"
Build folder info:
__name__: main
version: 7.21
build: 334471
codename: EVE-EVE-TRANQUILITY
region: ccp
cryptopack: CryptoAPI
sync: 334471
branch: //depot/games/branches/release/EVE-TRANQUILITY/eve
appname: EVE
usescriptindexfiles: 1
socketio: iocp
role: client
aid: 0
server: Tranquility
port: 26000
edition: premium
Repair URL: "http://cdn1.eveonline.com/334471/RepairData_334471.dat"
Client Directory: "C:\Program Files (x86)\CCP\EVE"
Caching disabled
RestoreFolder input values:
folder = 'C:\\Program Files (x86)\\CCP\\EVE'
url = 'http://cdn1.eveonline.com/334471/RepairData_334471.dat'
hashdb = -ChecksumDB at 'C:\\Users\\XYZ\\AppData\\Local\\CCP\\EVE\\C_PROG~2\\checksums'-
safemode = False
datapiles = ()
downloadFolder = None
cleanupDownloadData = True
downloadThreads = 5
whitelist = []
ignore = []
(1/7) Downloading index: Initializing ...
(1/7) Downloading index: 100.0%, 566.76 KB/566.76 KB, 91.65 KB/s, 00m03s
(2/7) Hashing files: Initializing ...
(2/7) Hashing files: 100.0%, 00m00s
Deleting folder: "C:\ProgramData\CCP\EVE"
Complete
Total Runtime: 0h00m04s
Restarting the game client after running repair.exe produces the same error dialog as before (containing code R6034) and after clicking OK and allowing the application to start I get a notification about "Crucible 1.1 Client Update #1". After clicking OK the update is downloaded and I get the message "The client update has been installed. The client will now restart." But, after restarting I get the R6034 error again. If use repair.exe again, the client update notification is once again shown suggesting that I am unable to install client update #1.
Have you already tried disabling your virus scanner while running the repair tool and running it as administrator?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
23
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Posted - 2012.01.24 17:00:00 -
[2] - Quote
Oxeu wrote:Ran the repair tool took 2 hours thing downloaded 4.17gigs and still same error: Screen shot errorso kind of pissed off. This is PC vista 32 bit
Could you try to rerun the RepairTool as administrator and make sure that there is no ExeFile.exe running before you start the repair tool?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
23
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Posted - 2012.01.24 17:18:00 -
[3] - Quote
Oxeu wrote:Tried as you asked, however repair tool now says there are no problems so it doesn't fix anything. (this is running as admin firewall off on vista 32bit)
Could you delete eve.exe manually and try to run the repair tool again?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
23
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Posted - 2012.01.24 17:20:00 -
[4] - Quote
Valinar wrote:CCP Sputnik wrote:
Have you already tried disabling your virus scanner while running the repair tool and running it as administrator?
EDIT: Also please make sure there is definitively no ExeFile.exe running on your PC before doing this.
I checked that ExeFile.exe wasn't running (it wasn't). I disabled my anti-virus. I ran repair.exe as administrator. I started the client. No help: the error message is still appearing. The log from repair.exe looks prety much the same as before.
Could you try to delete ExeFile.exe manually and run the repair tool again.
PS. Thanks for hanging in there everybody.
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
23
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Posted - 2012.01.25 11:52:00 -
[5] - Quote
Loren g wrote:my client is broken as well, ran repair tool, downloaded new client and still crashes at start up. i have windowas vista and had client set to windows mode CCPEXE FILE HAS STOPED WORKING is all i get i would like to play your game pls help  
Have you tried clearing your cache and settings?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
23
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Posted - 2012.01.25 11:54:00 -
[6] - Quote
Loren g wrote:my client is broken as well, ran repair tool, downloaded new client and still crashes at start up. i have windowas vista and had client set to windows mode CCPEXE FILE HAS STOPED WORKING is all i get i would like to play your game pls help
Adam Lost wrote:Adam Lost wrote:im having the same problem do i have to uninstal and reinstal? repair tool not working help please? NO thanks agen ccp removing and reinstaling dont work
Fauker wrote:you has broken my client CCP! and client repair tool has not fixed it!
time for multiple 4 gig downloads
Could you guys post a bit more information please?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
23
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Posted - 2012.01.25 11:57:00 -
[7] - Quote
Khamal Kahn wrote:Update doesn't work on Mac. AGAIN! Arghhh!
I know. I should just crawl away and remain silent. Once again CCP shows they don't give a rat's anus about Mac users. Once again - as usual - I am forced to download the entire client. Once again, CCP doesn't care.
What else to say. I've said it each time and nothing changes.
Oh! And did I forget to say it is once again on BOTH Macs that I use, not one unique system.
I would really like to know more about this, what issue exactly are you experiencing? Are there any error messages?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
23
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Posted - 2012.01.25 12:03:00 -
[8] - Quote
To people having the R6034 Error:
We are investigating this issue, sorry don't really have a lot of details yet.
I saw somebody mentioning that this message can be ignored which allows the game to start, can somebody confirm this?
CCP Sputnik | Software Engineer |
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CCP Sputnik
C C P
C C P Alliance
23
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Posted - 2012.01.25 12:07:00 -
[9] - Quote
Valinar wrote:Yes, at least for me, if I click OK in that dialog box the game continues to start and appears to be running normally. However, the problem does prevent installing any client updates.
Can you elaborate? Does the pop up message appear? Does the client shut down automatically after?
CCP Sputnik | Software Engineer |
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